0114 2852777
sea • air • road • containers • excess baggage • prices • booking • faq’s • cartons • insurance • storage • customs • conditions
Australia • New Zealand • America • Canada • Caribbean • Far East • Med • Africa • India • Middle East • More
These are split into the different steps which are taken through the shipping process
Shipping, overseas, questions, sea, air, road, courier, cartons, boxes, insurance, australia, usa, africa, canada, new zealand
Frequently asked questions for shipping by sea, air, road worldwide
sea • air • road • containers • excess baggage • prices • booking • faq’s • cartons • insurance • storage • customs • conditions
Australia • New Zealand • America • Canada • Caribbean • Far East • Med • Africa • India • Middle East • More
• The Quotation • The Booking & The Packaging • Insurance & Packing • Documentation
• The Collection • Payment • The Shipping • When The Goods Arrive • Aftersales
The Quotation
How Can I obtain a price?
How do I estimate how much I have?
Is The price based on the volume or the weight?
Is the price fully inclusive?
What extras can I expect to pay?
Should I send by sea or by air?
What should be careful of at this stage?
The Booking
How much is the deposit?
When do I pay the deposit?
Is the deposit refundable?
How do I pay the deposit and is this safe?
How do I obtain the free packaging?
How long does it take to deliver the free packaging?
Are the cartons really free, all the time?
Can I have the cartons delivered to another address?
What if I need more cartons?
How do I order specialised packaging materials?
How do I obtain all the paperwork?
What should be careful of at this stage?
When booking, what do I receive from Freightworld?
Insurance & Packing
How much is insurance?
Should I insure my goods?
Can I insure my goods for a different value to that of the shipping value?
How often do goods sustain damage or loss?
What is the best protection for my goods?
Should I have my goods Palletised?
Should I have my goods professionally packed?
Can I have my shipment part professionally packed?
Tips on packing, what to do and what not to do?
What Items can I not send?
How do I pack my goods?
Can you pack my goods for me?
When should I have my goods professionally packed?
Is insurance cover more expensive when I have my goods professional packed?
Is the insurance cover better when I have my goods professionally packed?
How do I pack pictures?
How do I pack a bicycle?
How do I pack Furniture?
How do I send a motorbike?
Some company’s insist on professionally packing, Why?
How much is 1m3 / 35cft?
How much is 3m3 / 105cft?
How much is 5m3 / 175cft?
How much is 10m3 / 350cft?
How much can I get in a 20ft standard shipping container
How much can I get in a 40ft standard shipping container
Are there weight limits per package?
Documentation
How do I obtain the documentation?
What documentation do I have to provide?
Why do I have to provide a copy of my passport?
When do I need a visa?
Which countries cause the most problems?
How do I value my goods?
Can I value my goods separately for insurance?
Do I have to supply documentation?
Can I claim back vat on goods I am shipping?
What is a Bill of Lading by sea?
What is an airwaybill when shipping by air?
When do I need to send the paperwork to you?
What happens to the paperwork?
Do I pay anything for the documentation?
The Collection
How do I book my collection?
Can I state a time of day?
How many drivers / porters do you send?
Is the collection price fully included in my price?
Do you charge for wasted journeys?
How long do collections take?
Does professional packing and the collection take place on the same day?
Who is responsible for the collection vehicle parking at my home?
What is expected of my when your driver/s arrive/s?
Do you collect the goods on the same day we leave?
Can we deliver the goods to your local depot?
Can I have a reduction if I deliver to the local depot?
What do I do with the documentation?
Can I pay the driver the final balance?
What methods of payment do you accept?
Do I need to assist the driver?
How trained are your drivers?
What are the common things that can go wrong at the time of the collection?
What are the different types of collection you offer?
Do we use subcontractors to collect?
Payment
When do I pay the deposit?
How can I pay the deposit?
Who can pay the deposit?
When do I pay the final balance?
How can I pay the final balance?
What happens if I am late paying the final balance?
Who can pay the final balance?
Credit card charges, are they any?
How do I know how much the insurance will be?
What about optional extras?
When do we invoice you?
When do I have to pay for insurance?
Can you store my goods and how much will this cost?
What happens when I fall behind on my storage payments
The Shipping
When The Goods Arrive
When do you notify us when our goods are arriving?
When should I contact the overseas agent?
How many overseas agents do you have?
What is the quality of your agents?
When should I pay them the destination charges?
How long do I get at the destination before port storage charges are incurred?
What is customs clearance?
How long can customs clearance take?
What is the difference to accompanied and unaccompanied goods?
When does insurance stop?
Will I have to pay duties and taxes at the destination?
Which countries cause the most problems with customs clearance?
Aftersales
Tel: 0114 285 2777 : Fax 0114 285 2704 www.shipping-
Depots : Birmingham : Bristol : Edinburgh : Exeter : Glasgow : Leeds : London : Manchester : Newcastle : Sheffield
Registered in England 2992519